Username and Email Address
Your broadband username, which you should use when connecting to the Internet is in one of the following formats:
yourname.orangehome.co.uk@fs
yourname.wanadoo.co.uk@fs
yourname.freeserve.co.uk@fs
yourname.fsnet.co.uk@fs
yourname.fsbusiness.co.uk@fs
yourname.fslife.co.uk@fs
yourname.fsworld.co.uk@fs
Your Dial Up and Email Username will be in one of the following formats:
yourname.orangehome.co.uk
yourname.wanadoo.co.uk
yourname.freeserve.co.uk
yourname.fsnet.co.uk
yourname.fsbusiness.co.uk
yourname.fslife.co.uk
yourname.fsworld.co.uk
You chose the ‘yourname’ segment when you registered with Orange, Wanadoo or Freeserve.
Please note: @fs should not be used in email setup or webspace/FTP settings
Your email address is your choice of name, followed by the ‘@’ sign and your email username, eg mail@yourname.orangehome.co.uk
You can use as many email addresses before the ‘@’ sign as you like, eg:
bob@yourname.orangehome.co.uk
elisabeth@yourname.orangehome.co.uk
paul@yourname.orangehome.co.uk.
For details of valid email addresses, see choosing your orange email address.
Password
If you forgot your password, you can reset it at the OrangeHome website.
Access Your Email Online
You can access your email at: http://email.orange.co.uk
Advanced Orange Home settings
Server settings
The address of the Orange POP mail server is: pop.orangehome.co.uk
The address of the Orange SMTP mail server is: smtp.orangehome.co.uk
Do not use secure password authentication to access mail
IP address
Your IP address is allocated dynamically via DHCP- you do not need to set this. We are unable to offer a static IP address.
DNS
Note:
DNS settings should be set to ‘automatically obtain’ – there are only rare instances where Orange settings should be used. For information, the first set of Orange DNS settings are for IPStream customers, the second set for LLU.
Domain name service is dynamic.
If connecting to a router, and need DNS settings for home networking, use the IP address or your router, i.e. * 192.168.1.1
If Orange domain name server (DNS) addresses are required, you should use:
195.92.195.94 and 195.92.195.95
Or, if you experience problems with the above, use:
193.36.79.101 and 193.36.79.100
Dial Up FTP and HTTP Proxy Settings
Address:http://www-cache.orangehome.co.uk:8080
Port Number: 8080
Router settings
If you choose to use an Ethernet modem / router, the correct connection settings are:
Encapsulation:
PPP over ATM
Multiplexing method:
VC-Based
Virtual circuit:
VPI=0
VCI=38
Modulation:
Multi mode
Authentication:
CHAP
MTU (Maximum Transmission Unit)
In case of problems with a third party router, change MTU to 1492 (Livebox default setting)
Dial-up numbers
If your computer is connected to the Internet, you can get your dial-up number (and connection settings) from our account retrieval pages:
https://www.orange.co.uk/signup/reclaim/ar10.cfm
If your computer isn’t connected to the Internet, you can use an Orange CD to set-up your computer. If you have already registered, select the Retrieve Account tab and follow the links to Retrieve Your Account.
Site Builder/ FTP My Site
The address of your website can take the form:
http://mysite.orange-members.co.uk/sitename or http://sitename.mysite.orange-members.co.uk/
If you use FTP My Site the FTP server address is sitebuilder.orange.co.uk
Your username takes the form:
name@yourname.orangehome.co.uk|sitename
name@yourname.wanadoo.co.uk|sitename
name@yourname.freeserve.co.uk|sitename
name@yourname.fsnet.co.uk|sitename
name@yourname.fsbusiness.co.uk|sitename
name@yourname.fslife.co.uk|sitename
name@yourname.fsworld.co.uk|sitename
Your Password is the one you chose when registering with the My Site service.
You can register for Site Builder/ FTP My Site by visiting http://www.orange.co.uk/communicate/sitebuilder/
Note:
These details were taken directly from the Orangehome support website cached by Google. This page has been added here as an archive because the page is currently no longer available or has moved somewhere else on the Orangehome support site, which I cannot find. I/We take no responsibility of any kind for the way in which this information is used.
Other Orange Home Related Posts:
E-mail Service Problem
 Email Settings){kind=link}
13 Comments. Leave new
HI
I am not receiving email ,yet my setings are correct in Outlook Express.
This is an old email adress and I would like to continue receiving mail even if I have to pay something for the service
Regards Arthur
[…] Other Orangehome Settings […]
I have removed my wanadoo internet connection by mistake.
Can I put in my original wanadoo set up disc and re set up as I did the first time.
You most probably can reset the connection settings with the CD provided by Wanadoo, though it is impossible for me to say for sure if this will fix the problem you are having because I do not have enough detail regarding the actual problem. Saying that you have ‘removed’ the connection does not give me enough information to diagnose your problem. For all I know, you may have just unplugged your network cable or boxed up the modem! Good Luck
Dear sirs I’ve got an dial up account with orange and I would like to send and receive emails through
U iPhone can you send me the settings from incoming to outgoing servers hosts ports etc thank you
Sirs,
My outlook Express account has stopped and I am asked to put in my user name and Password. Doing this just brings the same box back asking for the same information. If I go into Orange I can pick my e-mail up. Can you re-installl me in Outlook express please?
@DerekOsborne – The chances are that your email service provider’s system was down. If the problem persists, let me know and I will see if I can help.
I have been retrieving emails using Outlook for several years but recently I have noticed that not all but some (most?) of my orange emails never get downloaded. The same happens if I send a Microsoft test email – some are received and some stay on the orange server. I can only access these emails via the orange website.
Can you help, please?
Eileen Pohl
Eileen,
I would recommend contacting Orange about this problem. Sounds like it is a problem on their end… no surprise.
If you have reached the end of your contract, I would recommend changing service providers alltogether though and sending out a message to everyone with your new (hotmail perhaps) email address.
Good luck
Eileen,
You are not alone with this problem, I have been having problems for over a week and despite several emails to Orange they still keep trying to blame Microsoft, firewall and virus software.
The problem does seem to be limited to sending & receiving Orange / Freeserve / Fsnet addresses. From what I have been able to determine I cannot send or receive any mail from “Orange” email addresses yet all other email is unaffected.
I did notice that the “Envelope-to” in the headers of the mail that will not download all have “fu3000000000000000000330075@0110.back3c-mail02-01.me-wanadoo.net” rather than my email address.
I have had to leave Orange home, after being told I needed a contract to keep my address live I now find thats not true. However I can receive e-mails and spam but not send any. What settings should I have in the accounts to get this working. I am extremely Anry at the way Orange have operated with regard to my account ie:- (1) telling me I needed an acount when I didn’t (2) that I had to have an 18 month account when they only set up a 12 month one (3) it does n’t work any way. I have therefore payed £360 for something I didn’t have. I look forward to your help ( in English please )
Dissatisfied customer!!!!!
Yet another problem with Orange mail and the fsnet.co.uk address. When will Orange stop blaming everybody else and fix the problem!
Still cant send or receive any messages via outlook but other email software is unaffected.
I simply cannot work out how to get my windows mail working with the fslife email address I have. I can take emails in but just can’t send them out. Can anyone help me please. I have emailed (from the online website) orange direct but not had a reply at all.
PLEASE HELP?